Privacy Policy
Throughout this statement the terms “hfi”, “we”, and “us” refer to Human Factors (UK) Ltd and Human Factors Consulting, Inc.
We are committed to respecting your privacy and protecting your personal information. This policy explains what data we collect, how we use it, how we store it and the rights you have in relation to your data. By using our websites or our assessment services, you consent to the practices described in this Privacy Policy.
Where your data is stored
Your personal data will be stored and processed within the European Union. If you access the hfi assessment site from outside the European Union, your use of our services constitutes consent to the transfer of your data to the EU for processing and storage.
Links to other websites
Our sites may contain links to third party websites over which we have no control. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third party sites you choose to visit. This Privacy Policy applies only to information collected by hfi.
Information We Collect and How We Use It
1. Visitors to our websites
When you visit our websites, you may choose to contact us with questions, request information about our services or participate in optional surveys. Any information you provide will be used to respond to your enquiry, improve our services or keep you informed of relevant updates. Participation in any activity is entirely voluntary.
2. Individuals completing assessments and questionnaires
When you complete an assessment on the hfi assessment site, we collect basic contact information such as your name and email address so that we can identify your record, administer the assessment and return your results to the organisation that arranged it.
You may also be invited to provide optional demographic information such as gender, ethnicity, nationality, education or work history. These questions are always optional.
Your assessment responses are used to score and generate your report, which is then shared only with the organisation that asked you to complete the assessment. Optional demographic information is not included in your report and is never shared with the organisation. It is used only in aggregated, anonymous form to support ongoing research, fairness checks and validation of our assessment tools.
All information is stored securely and handled in accordance with data protection legislation.
3. Clients purchasing or administering assessments
If you purchase services or administer assessments, we may collect additional account-related information needed to manage your account and process payments. This may include invoicing details or corporate banking information. We use this information to deliver services, provide support, maintain billing records and improve platform usage analytics.
Use of Cookies
Our websites use temporary cookies to support login sessions and basic site functionality. These cookies do not store personal data and are deleted automatically when your session ends. You may disable cookies in your browser settings, but doing so may impact the functionality of the hfi assessment site.
Sharing Your Personal Information
hfi does not sell, rent or lease your personal information.
We may share your information with trusted third party service providers only where necessary to deliver services you have requested. For example, if you access our assessments via an Applicant Tracking System, your results may be returned to that system to support your application.
We require all service providers to use your data only for delivering the contracted service and not for any other purpose.
Assessment results and questionnaire responses will be shared with the organisation that arranged the assessment for you. We may also provide aggregated anonymous data to that organisation. We will not use or share your personal data for purposes unrelated to those described in this policy.
Your Rights Over Your Data
You have the right to request confirmation of the personal data we hold about you, along with information about how it is used, the source of the data and the recipients with whom it has been shared.
You may request correction of any inaccurate personal information, or request that all personal data we hold about you be permanently deleted in accordance with your GDPR Right to Erasure (also known as the Right to be Forgotten). We will delete your data unless we are required to retain specific information for legal or regulatory reasons.
If you have completed an assessment, you can view or update your details at any time by logging into the hfi assessment site and selecting the “My Data” option. You may also contact us directly using the details at the end of this policy to request deletion of your data.
Unless you have expressly requested or agreed to receive them, we will not send you promotional or marketing communications.
Security of Your Information
Our servers are hosted in secure Microsoft data centres that meet or exceed ISO/IEC 27001 data security standards. We maintain technical, administrative and physical safeguards designed to protect your personal information from loss, unauthorised access, disclosure, alteration or destruction.
Access to secure areas of the hfi assessment site requires a username and password. You are responsible for protecting your login credentials.
All data transmitted between your browser and the hfi assessment site is encrypted using 256-bit TLS (Transport Layer Security).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page so that you remain informed about what data we collect and how it is used.
Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact us at:
www.hfi.com/contact